Anyone who has a computer knows that at times it may need special attention when something goes wrong. Quality customer service goes a long way in the world of PC technicians. There's a saying that goes, "A person may not remember what you said to them, but they will always remember how you made them feel." When it comes to customer satisfaction, bigger companies may not always be keen on the "smaller" customer. When you are dealing with a larger corporation, the focus can shift from customer service to more profit focus, which abandons that interpersonal connection. As a PC technician, its important to empathize with every customer as if you were in their shoes looking for help. Troubleshooting skills and customer focus skills go hand in hand. The determining factor for a customer looking for PC help could be based on prior customer reviews and reports. You can have the quality work but professionally your attitude sucks. Avoid focusing on the profit end of the deal, but rather focus on customer satisfaction, in the long run this will reap better results.
http://www.pcworld.com/article/230198/Repair.html
No comments:
Post a Comment