Language Barrier

Customer Service is the vocal point of any business or corporation.  As our economy continues to grow and advance, we have watched a gradual shift home grown operations to outsourcing them.  Globalization has caused major manufacturers and companies to look else where for production of their products.  Take for instance the world of computer technology.  Many of our once home based jobs have been outsourced to other countries due to cheaper labor rates, but does this necessary improve customer service.  Many of our PC technician jobs have landed in foreign countries such as India and China.  Back in January of 2004, Dell announced it had employed over 23,800 employees who are based overseas; so now when you call their customer service center you are more than likely to reach someone of foreign decent.  Outsourcing provides diversity but it also creates a language barrier between communication.  This break down in return leaves customers dissatisfied and disgruntle because of the language gap. With the uncertainty of the economy, more tech jobs could vanish from our home base and completely tarnish the image of PC support technicians.

http://www.pcworld.com/article/115648/article.html